NewsWhip customer success redesign.

Live project.


2 weeks.


This is a live group project conducted as part of my time in NCAD. The project was run with a social media engagement tracking firm.


Project brief, How to enable smaller clients to get the best from our products with minimal human involvement.


An engaging way for our clients to help themselves, either when they start using a product or as they gain experience supporting their needs without direct human interaction.

Newswhip customer success before redesign.
Sketches of screens
Paper prototype of screens
Mockup of screens on laptop